TERMS OF USE AND SUPPLY OF PRODUCTS AND SERVICES

1. Acceptance of terms

By visiting the website, placing an order or using a Hallovis product or service, you confirm that you have read, understood and agree to these terms, the Privacy Policy, the Return and Refund Policy, and anything else published at the time of the transaction.

2. Scope of activity

Hallovis supplies products and services covering e-commerce, digital growth, omnichannel, business and marketing planning, design, media production, Landing Page, data, reporting and other professional work described on the website or in a quote.

3. Product, service and price information

Hallovis works to state the features, scope, deliverables, timing and price clearly and accurately. Illustrative images may differ slightly from the actual product because of screen rendering.

For custom services, the quote, proposal, order confirmation or scope of work agreed by both sides forms part of the agreement. Additional cost is only incurred after you confirm it.

4. Orders and confirmation

An order counts as received only when the system or Hallovis sends a confirmation. Hallovis may contact you to verify details, scope of work, availability or risk factors before starting.

If Hallovis cannot supply the product or service, we will tell you and offer a replacement, an adjustment, or a refund of the corresponding amount.

5. Payment and deposit

You choose one of the methods shown or confirmed:

- Pay 100% before Hallovis starts work; or
- Pay a 50% deposit to start the project and settle the balance at the handover milestones agreed.

Work begins only once Hallovis has the payment or deposit, a complete brief, and the documents, data or access required.

All fees, taxes and related costs are shown at checkout or in the quote. You cover bank charges, currency conversion or any fee arising from your own payment method.

6. Scope of work and schedule

Scope, deliverables, number of revision rounds, schedule and handover format are set out on the service page, the order, the quote, or a written confirmation.

The 24 to 72 working hour commitment applies only to services that state this time, and runs from the moment Hallovis has full payment, the brief and the resources needed. The time may be adjusted if you reply late, change the scope, or something outside reasonable control comes up.

7. Revisions and additional requests

Hallovis carries out the revision rounds within the confirmed scope. A revision is an adjustment to an approved direction. It does not cover replacing the whole brief, the objective or the concept.

Requests beyond scope are quoted with the additional cost and time. Hallovis proceeds only after you confirm.

8. Handover and acceptance

Physical products are handed over under the Shipping Policy. Documents, designs, media, Landing Page, reports and digital products are handed over by email, download link, cloud storage, or the account and system agreed.

You need to check and respond within the period stated in the quote or plan. Hallovis fixes faults within the committed scope. A late response can shift the project schedule, but does not remove your mandatory rights under the law.

9. Intellectual property

Once you have paid in full, the right to use the deliverables produced specifically for you is set out in the quote or the project agreement.

Hallovis retains its methods, processes, expertise, libraries, templates, base code, tools and assets that existed before the project. Fonts, images, software, plugins and third party assets remain under their owners' licences.

Hallovis publishes a project in its portfolio only with your consent, or where the information is already lawfully public.

10. Your responsibilities

You undertake to give accurate information; to hold the rights to the content, data, images and assets you supply; to respond on time; to keep your account secure; and not to request work that breaks the law or infringes intellectual property or the rights of a third party.

11. Cancellation, returns and refunds

Cancellation, returns and refunds follow the Return, Service Cancellation and Refund Policy published on the website. The 50% deposit is handled according to the work done and the cost already incurred, and is not withheld by default if Hallovis has not started.

12. Confidentiality and personal data

Hallovis handles personal data under the Privacy Policy. Both sides are responsible for protecting confidential information, login credentials, business data and unpublished documents received during the engagement.

13. Third party platforms and services

Some products and services depend on Shopify, advertising platforms, social networks, payment gateways, carriers, hosting, domains or third party tools. Hallovis does not control policy changes, outages or decisions made by these platforms, but will help you within reason.

14. Limitation of liability

To the extent the law allows, Hallovis's liability is limited to direct, actual loss arising from a Hallovis fault, and does not exceed the value of the product or service concerned. This clause does not exclude or limit consumer rights, or any liability that cannot lawfully be excluded.

15. Complaints and dispute resolution

You can send a complaint by email or WhatsApp with the order number and the relevant documents. Both sides put good faith negotiation first. If no agreement is reached, the dispute is resolved under Vietnamese law before the competent authority.

16. Changes to these terms

Hallovis may update these terms to reflect changes in operations or in the law. A new version applies from the date it is published, and does not reduce rights already arising from a transaction confirmed earlier, unless the law requires otherwise.

17. Contact

Email: contact@hallovis.com
WhatsApp: +84 906 427 800
Support hours: Monday to Friday, 09:00 to 18:00 Indochina Time